IT Services

Ph: (506) 452-0635
Email: Helpdesk@stu.ca
James Dunn Hall, Room 207

Forms & Policies

Data System Staff Access Request Form

IBM SPSS Home Use – Agreement Form

 

Standard Maintenance Windows Procedure

To maintain STU systems and equipment, ITS will schedule system and equipment maintenance using one of the predefined maintenance time slots below. These time slots are defined during periods of low activity to minimize any impact to STU students, faculty and staff. Maintenance is only scheduled as required, so not all maintenance time slots are used. ITS will notify affected students, faculty and staff prior to any planned maintenance specifying the time slot to be used.

The standard maintenance windows are:

Day of Outage Hours of Outage Total Outage Time
Wednesday 6am-7am 1 hour
Thursday 6am-7am 1 hour
Sunday 6am-11am 5 hours
Last Saturday in June 6:30pm-12:30am 6 hours
First Saturday in November 6:30pm-12:30am 6 hours
Last Saturday before March Break 6:30pm-12:30am 6 hours

 

Standard Maintenance Blackout Periods

There are also standard maintenance blackout periods when we will NOT schedule Maintenance. These align with Critical points in the annual university activity cycle to reduce the risk and impact of unexpected failures and service interruptions, and also to  reduce the risk of weekend or holiday work for ITS staff.